Returns and Exchanges Policy
Thank you for your purchase and support of this small business. Due to the made-to-order nature of all Willows & Runes products through a print-on-demand service, all sales are final. Willows & Runes does not offer refunds or accept returns for reasons including, but not limited to, buyer’s remorse, incorrect sizing, shipping delays during transit, or other discretionary concerns.
However, Willows & Runes is committed to delivering quality products and will gladly assist with an exchange under the following conditions:
Exchanges are only available if the item received is defective, flawed, or if there was a printing error not caught during production quality control.
To be eligible for an exchange, you must submit a request within seven (7) calendar days of receiving your order.
Your request must include photographic evidence clearly showing the defect, flaw, or misprint.
We reserve the right to assess and verify the claim before approving any exchange.
If approved, a replacement item will be issued at no additional cost.
Please Note:
We do not offer exchanges for sizing issues, minor color variations, or slight differences in print placement, as these are natural variances inherent in the print-on-demand process.
We do not accept returns or issue refunds under any circumstances.
How to Submit an Exchange Request:
Contact us at WillowandRune@gmail.com within 7 days of delivery.
Provide your order number and clear photos of the defect or printing error.
Our team will review your request and respond within 3-5 business days with the next steps.
By placing an order through our store, you acknowledge and agree to this Returns and Exchanges Policy.